THE CONVERSATION HUB

Econiq is shaping the next generation of social business, helping banks, insurance companies and call centers become top performers in their industry. Econiq’s Conversation Hub maximizes the value of customer conversations driving revenue, ensuring compliance, increasing productivity and creating a consistent customer experience.

BE IN THE CONVERSATION

Econiq has identified enterprise collaboration as the most effective way to increase profitability. The Conversation Hub intelligently connects your people, processes and technology allowing a 360 view of customer conversations and a united drive for consistency and excellence. Now everyone can be in the conversation. 

SEE YOUR CONVERSATIONS

Knowledge is power. The more you see, the more you know. The Conversation Hub SEES your customer conversations and KNOWS how to make these more valuable. Our Conversation Intelligence begins with active LISTENING, providing guided conversations that support the frontline, giving fast, transformational results, year on year.

ABOUT ECONIQ

Econiq is shaping the next generation of social enterprise solutions, helping banks, insurance companies and call centers become top performers in their industry. Econiq’s Conversation Hub ensures a competitive edge by maximizing the value of customer conversations. Econiq clients have realized a virtual system upgrade by connecting to The Conversation Hub without the disruption and uncertainty of replacing existing systems and technology. Conversation360 is a unique platform within The Hub allowing all roles in an organization to see and drive conversational value, from frontline to executive and management levels. Econiq has identified this enterprise collaboration as the most effective way to increase profitability in an omni-channel environment.

ECONIQ CUSTOMERS SEE FAST RESULTS

Econiq customers who have plugged into The Conversation Hub have quickly realized transformational results reporting increases in bottom line, higher customer retention, productivity and efficiency gains and penalty avoidance. They have seen reduced training times, improved sales training and more accurate forecasting.

EyeQ

Econiq has developed EyeQ, an intelligent observer of the conversation world. Through EyeQ, The Conversation Hub can see all the conversations that happen in organizations, giving a 360 view of conversations enterprisewide. The Conversation Intelligence extracted can be used by managers, trainers and coaches to continually improve their frontline conversations.
Executives can have confidence that frontline staff have consistent interactions with customers and deliver on strategic objectives.