Stay Connected with your Customers through Quality Conversations

The award-winning Conversation Hub® makes high-value complex conversations simple. Guiding the conversation in color so that everyone can hold the conversation to the same high-quality level as the best performer. The Hub also uniquely captures a Conversation Intelligence Picture™ of each conversation.
Imagine you could simply Ask the Hub to show you everything you need to know about those critical customer conversations…now you can!

Watch Video

Econiq has guided and observed hundreds of millions of conversations in contact centers and branches. Evidence from these conversations shows that the ability to hold a naturally flowing conversation in this environment is determined by a combination of winning conversation behaviors which are exhibited by the top performers.

Econiq has developed an approach that quickly models those winning conversation behaviors and applies them across any organization. We make it easy for anyone to hold a consistent high-quality conversation with a customer.

Combining its experienced Conversation Behavior Consultancy with its award-winning solution The Conversation Hub®, Econiq works closely with its clients to achieve conversation excellence by ensuring consistent high-quality conversations with customers.

Every conversation is made visible and available to frontline support teams, operational managers and executives making it easy to move the middle and deliver sustainable value fast and systematically.