Better Conversations Have Conversations that sell...
Better Conversations Have Conversations that protect...
Better Conversations Have Conversations that perform...
Better Conversations Have Conversations that engage customers...
The Conversation Hub will make your conversations better in four areas
The Conversation Hub guides your Frontline teams to interact with your Customers as expert sellers. The Hub supports them to keep your Customers engaged, it catches sales opportunities and promotes cross-selling and upselling. The Hub has a unique Guided Selling Conversation that provides a framework for everyone to reach their sales targets. The Conversation Hub has a proven record of increasing revenue by over 30% and can be improving your most valuable conversation in less than 6 weeks.
The Conversation Hub protects your business and your brand by delivering compliant conversations to your Frontline teams, allowing them to behave as domain experts. You can effectively build on your Trusted Advisor reputation while also protecting your capital by avoiding penalties and fines for non-compliance. Compliance officers and quality assurance managers can be sure their Frontline is having conversations that do not put the business at risk.
The Conversation Hub allows you to increase your wallet and market share by modeling conversations that discover the real needs of your Customers and providing recommendations that match those needs. The Hub ensures better Customer Experience with quality conversations, contact consistency and a single view of Customers’ conversations. The Hub’s sharing of Conversation Transcripts with key stakeholders means they can continually improve the standard of conversations for your Customers.
The Conversation Hub makes it easier for your Frontline to have conversations by streamlining systems navigation, an intuitive interface and providing expert support at the right time. The Hub has a positive impact on operations costs; SLAs are easier to maintain, training times and time to performance are reduced. Your Frontline teams can have more conversations with your Customers as a result of this increased efficiency.
Eontec, a banking software company founded by Jim Callan, developed a java-based suite of applications for handling branch, call center and internet transactions.
Experience in industry highlighted business opportunities for improving quality and value of customer conversations.
A unique solution that vastly improves conversations in four key areas – Revenue, Productivity, Compliance and Customer Experience, all possible in less than 6 weeks.
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As part of the expansion of our CONVERSATION VALUE OFFICE, Econiq is looking for applicants for the following roles:
Econiq Conversation Consultants use our proven methodology to identify and deliver value in conversations. They focus on developing and crafting consistent, valuable, protected conversations – conversations designed to achieve the best possible strategic outcomes.
Econiq Conversation Value Analysts are experts at interpreting the vast amounts of information generated from using The Conversation Hub® to improve customer conversations.
Econiq Conversation Engineers work closely with Conversation Consultants to configure and deploy The Conversation Hub® based on client’s strategic conversation needs.