Strategic Conversations

Econiq is a Conversation Performance Management Consultancy that is rapidly expanding as organizations become increasingly aware of the need to develop consistent, strategic customer conversations that deliver sustainable value. Econiq has many years of crafting these strategic conversations for our clients in Ireland, America and Europe, in Contact Centers, Retail Banking and Insurance. The Conversation Hub® from Econiq was developed to enable all companies control and improve their conversations consistently across an organization – fast.

Sustainable Value

Econiq established the Conversation Value Office to combine our methodology, our metrics and analysis, and our patented technology to ensure sustained, predictable value for our customers into the future. As part of the Conversation Value Office our Conversation Consultants craft results-oriented conversations, Conversation Value Analysts define current and potential value and Conversation Engineers configure The Conversation Hub’s patented technology to deliver this value - fast.

The Conversation Value Office

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The Conversation Hub® actively supports the frontline to have consistent, high quality conversations that deliver sustainable value. The Conversation Value Office systematically focuses on crafting, coaching and executing these conversations at scale and are designed to quickly maximize revenue and achieve the best possible strategically important outcomes.

The Conversation Hub® creates a Visual Conversation Pattern Transcript for each and every customer conversation that delivers exceptional visibility into the conversation and a generates a stream of unique Conversation Pattern Analytics enabling opportunity tracking and reporting, focused coaching, actionable executive insight and continuous learning and improvement.

Fast Methodology

Econiq’s FAST methodology allows our customers to get all potential value from their strategic conversations. We FOCUS on the value in conversations, we take ACTION through crafting and coaching to capture the value and achieve consistency, we ensure SCALABILITY with methodology and structure and TELL the value story to Management and Executives to establish a framework for continuous improvement and learning.

Econiq Locations

101 Cambridge Street
Suite 385
MA 01803
Tel: +1 (781) 222 5970
Galway Technology Centre
Mervue Business Park
Tel: +353 (0)91 745578
Email : [email protected]