hub-sequence

The Conversation Hub will make your conversations better in four areas

Revenue

Hub

THE VALUE OF A REVENUE DRIVEN CONVERSATION

The Conversation Hub guides your Frontline teams to interact with your Customers as expert sellers. The Hub supports them to keep your Customers engaged, it catches sales opportunities and promotes cross-selling and upselling. The Hub has a unique Guided Selling Conversation that provides a framework for everyone to reach their sales targets. The Conversation Hub has a proven record of increasing revenue by over 30% and can be improving your most valuable conversation in less than 6 weeks.

the Selling conversationblue-quotes-close

Compliance

Hub

THE VALUE OF A COMPLIANT CONVERSATION

The Conversation Hub protects your business and your brand by delivering compliant conversations to your Frontline teams, allowing them to behave as domain experts. You can effectively build on your Trusted Advisor reputation while also protecting your capital by avoiding penalties and fines for non-compliance. Compliance officers and quality assurance managers can be sure their Frontline is having conversations that do not put the business at risk.

the Protecting conversation

Customer Experience

Hub

DISCOVERING THE VOICE OF THE CUSTOMER IN CONVERSATIONS

The Conversation Hub allows you to increase your wallet and market share by modeling conversations that discover the real needs of your Customers and providing recommendations that match those needs. The Hub ensures better Customer Experience with quality conversations, contact consistency and a single view of Customers’ conversations. The Hub’s sharing of Conversation Transcripts with key stakeholders means they can continually improve the standard of conversations for your Customers.

the Customer Engaging conversation

Productivity

Hub

THE VALUE OF EFFICIENT CONVERSATIONS

The Conversation Hub makes it easier for your Frontline to have conversations by streamlining systems navigation, an intuitive interface and providing expert support at the right time. The Hub has a positive impact on operations costs; SLAs are easier to maintain, training times and time to performance are reduced. Your Frontline teams can have more conversations with your Customers as a result of this increased efficiency.

the Performing conversation

Where did this conversation begin?

2004

Eontec sold to Siebel/Oracle for $130million

Eontec, a banking software company founded by Jim Callan, developed a java-based suite of applications for handling branch, call center and internet transactions.

2007

Callan assembles core Eontec team and forms Econiq to study conversations

Experience in industry highlighted business opportunities for improving quality and value of customer conversations.

2010

Econiq customers using their conversation support tools to increase revenue

2013

Econiq customer speaks at major US conference of massive impact Econiq has had on their revenue and profitability

2014

The Conversation Hub from Econiq launches

A unique solution that vastly improves conversations in four key areas – Revenue, Productivity, Compliance and Customer Experience, all possible in less than 6 weeks.

You can have better conversations in

6$ weeks

to find out more about our non-disruptive philosophy

Contact Us