As part of our on-going research Econiq has carried out Conversation Assessments on over 200 of the top North American retail banks.
Using our awarding winning solution, The Conversation Hub for Branch™, we are specialists in enabling brand-conscious banks make the most of every valuable customer visit to a branch.
Our findings show that four out of five opportunities in branches to start a meaningful customer conversation are missed!
These valuable in-branch conversations are potentially worth $50,000 per branch per year and are also proven to increase the lifetime value of every customer.
We are currently conducting in-branch Conversation Assessments across North America. If you’d like us to assess your Conversation Quality Score and help your bank stay competitive in this fast-moving market then – contact us.