Econiq – The Conversation Company Reconnect with Your Customers Tue, 04 Oct 2016 14:51:53 +0000 en-US hourly 1 UCD, Econiq and HP win research awards Thu, 02 Jun 2016 08:05:51 +0000 http://./?p=1077 Sat, May 21, 2016 – UCD, Hewlett Packard and Galway-based start-up Econiq were the winners at this year’s US-Ireland Research Innovation Awards.

Over 600 people attended the awards ceremony in Dublin on Friday night, marking the second year of a joint initiative between the American Chamber of Commerce Ireland and the Royal Irish Academy to recognise research innovation carried out on the island of Ireland as a result of US business investment. Click here to read the full article.

]]> 0
THE CONVERSATION HUB NOW CONNECTED TO SALESFORCE Thu, 02 Jun 2016 07:46:04 +0000 http://./?p=1072 Econiq adds to growing list of connected core systems and environments for banks and insurers.

Econiq – The Conversation Company™, today announced that it has successfully connected The Conversation Hub™ with Salesforce™, the leading customer relationship management (CRM) and enterprise cloud computing solution.

The Conversation Hub adds colour to your conversation. It delivers measurable and sustainable value from these coloured conversations. It connects you to your customers. It does this simply and quickly, typically within six weeks.

The Conversation Hub, which recently won a prestigious 2016 US-Ireland Research Innovation award, guides and supports frontline team members in branches and contact centers.  Uniquely, it makes it easy for everyone in branches and contact centers in banks and insurance companies to hold complex high value customer conversations. It moves the middle, so that an average agent holds customer conversations to the same high standards as your very best performer.

Jim Callan Econiq CEO said “Our uniqueness is that we add color to conversation and use the resulting color coded visual conversation patterns to give executives unique levels of visibility into their customers, competitors, products and markets.  This facilitates continuous learning and gives them the power to influence and change conversations.  Connecting to Salesforce, who are leaders in the trend to socially connected businesses, gives their 100,000+ clients the ability to leverage the power of their salesforce data in real time during customer conversations. This will result for them in better quality conversations, more connected customers and higher levels of value.”

The Conversation Hub has been designed so that it is disruptive but not invasive. It resides ‘on top’ of any desktop system in any environment without the need for core system customization. It is secure, highly scalable, extendable and delivers transformational value fast without impacting existing mission critical systems, IT staff resources or working practices. For a full list of the systems already connected to by The Conversation hub visit ./systems-and-environments.

]]> 0