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Recently produced case studies have shown the following specific results.
| Key Performance Indicator (KPI) |
Results |
Cross Sell Rate
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40% - 50% increase |
| Investment & Savings Referrals |
70% - 80% |
| Referrals to other Specialists |
120% - 300% |
| First Time Resolution (Reduced Errors) |
10% - 15% |
| Improved Staff Satisfaction |
5% - 10% |
| Reduced Reporting Cost |
70% - 80% |
| Increased Process Efficiency |
8% - 15% |
Econiq improves branch profitability on average by 20% to 25%. Typical installations deliver a return on investment in 3 – 6 months.
This is achieved through a combination of business benefits including:
- Increased sales and cross sales of financial product and services
- Higher quality and more qualified sales referrals
- Automation of sales referral process
- Increased efficiency and turnaround time by providing the right information, checklists and tools to staff exactly when they need them
- Reduced error rates and levels of re-work through process automation
- Reduced cost of report generation through automation
- Elimination of paper based process in during key processes such as customer profiling, customer on-boarding, quality management, customer surveys, employee performance management
- Improved employee and customer satisfaction rates
- Better return on investment in training by targeting training resources in a much more accurate manner and directly linking it to individual performance
See Econiq Case Studies.
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