Econiq Readies for Breakout Year Following Expansion of
Operations, Leadership and Technology Capabilities
Company primed to transform customer relationships through
conversation powered by human conversation intelligence
Econiq announced significant corporate growth over the past 12 months, following an expansion of its operations and leadership team, as well as enhancements made to The Conversation Hub™, the company’s solution that guides and supports naturally flowing, high-value conversations between banks and insurers and their customers.
“Real human conversations, whether face-to-face or voice-to-voice, are the most vulnerable and potentially the most valuable points in the customer journey,” said Jim Callan, CEO of Econiq. “However, digital interactions are a critical driver of a greater number of complex, high-value human conversations, which has heightened customers’ expectations of service. In response, banks and insurers must improve the quality of their conversations to deliver a better customer experience.”
The Conversation Hub from Econiq (which has captured nearly 20 million human conversations in contact centers and branches to date) provides executives with an unprecedented level of actionable intelligence on customers, competitors, products and markets. Banks and insurers leverage the solution to quickly and easily craft optimized conversations — without IT involvement — to improve on-boarding, sales, service and retention. The Conversation Hub seamlessly snaps on to more than 20 core systems in the banking and insurance industries, including Salesforce, and can be fully operational in as little as six weeks.
Econiq was recently recognized for the impact of its work as one of only three companies to receive the U.S.-Ireland Research Innovation Award from the Royal Irish Academy and the American Chamber of Commerce Ireland. The award highlighted The Conversation Hub for its color-coding technique in guiding complex business conversations and capturing human conversation intelligence for continuous value. In addition, Econiq presented The Conversation Hub at FinovateFall 2016 in New York.
Within the last year, Econiq enhanced its experienced management team with the addition of retail and investment banking industry veteran Constance Finn as Chief Operating Officer. Prior to joining Econiq, Finn spent more than thirty years with Bank of America and most recently, served as SVP of Small Business Sales Process Design and Execution, where she oversaw the development and implementation of large-scale projects to grow revenues, save costs and improve customer service and employee satisfaction. Econiq also expanded operationally in 2016, opening The Conversation Crafting Hub, a facility in Galway, Ire. dedicated to the study of human conversation intelligence. Combined with its Boston offices, the new location positions the company to more effectively serve its clients and partners both domestically and abroad.
Econiq is a human conversation intelligence company and provider of The Conversation Hub™, a solution that simplifies high value complex conversation for the frontline and for the first time, provides full executive visibility into these conversations. The Conversation Hub snaps on to any underlying system fast and provides employees with a crafted, color-coded pathway through all possible conversations. Each conversation generates a color-coded digitized transcript in real time to provide deep conversation learning and actionable analytics for executives. This human conversation intelligence on customers, competitors, products and markets, facilitates change management and continuous improvement maximizing the productivity, compliance, revenue and customer experience opportunities in every conversation.