Conversation Consultants

Job Type:

Full-time Regular

Job Role:

Conversation Consultant

Job Skillset:

Client Interface Management, Needs Analysis, Project Management, Analysis

 

Job Description

The candidate will be based in Galway and will work with the consultancy project team, using our proven conversation crafting methodology to identify and deliver value in conversations. He/she will focus on crafting and developing consistent, valuable, compliant conversations to optimize client strategic objectives. They will work closely with the Technical and Support teams to customize our services within new client organizations and to add to and enhance current conversation services in existing client businesses.

This is a responsible position and it is most suitable for those with minimum 2-4 years’ experience in a team leading, coaching, consulting or business analyst role, preferably in a contact centre or technology-rich industry. The candidate must be able to travel frequently as most of our client base is spread around Ireland, the UK and the US.
 

Role:

  • Helping clients identify their key needs and how value can be added using Econiq services.
  • Ability to craft conversations based on client customer journeys from which maximum insights can be drawn.
  • Working with project teams to identify important insights and their impact as part of the Econiq Conversation Value Office for each client.
  • Working with project teams to identify important insights and their impact as part of the Econiq Conversation Value Office for each client.
  • Communication of Insights and analytic results to non-technical audiences, in both verbal and written formats.
  • Present Hub functionality and value delivery to clients.
  • Travel throughout the EU, US and other world locations to implement and roll out client Hubs.
  • Assist with development and enhancements of internal products and documentation as required.

Skills:

  • At least 2-4 years’ experience working in team leading, coaching, consulting or business analyst role preferably in a contact centre or technology-rich industry.
  • Strong interpersonal and presentation skills, with an ability to understand and summarize client needs quickly.
  • Experience in and ability to communicate convincingly and authoritatively with clients.
  • An ability to foresee problems and navigate around them.
  • Proven problem analysis and problem solving skills.
  • Good listening skills, and an ability to ask questions and probe to uncover issues.
  • Able to explain complex concepts in non-technical language.
  • Ability to work independently, handle multiple tasks, and prioritised based on the requirements of the business.

Required:

  • Bachelor’s Degree.
  • Minimum of 2-4 years’ experience.
  • Excellent written and verbal communication skills.
  • Valid Passport with the ability to travel throughout the EU, US and worldwide if required.
  • Full and valid driving license.
Please apply with CV and cover letter by email to: recruitment@econiq.com

The Conversation Hub™ from Econiq adds color and value to conversation, transforms high-value complex customer conversations into color and converts color into real value at lightning speed.