Vital Signs of Conversation Value
Conversations are the heartbeat of your business. You need to see the impact
and value of each conversation on your business – anytime, anywhere.
- Conversation Fitness: Are your frontline staff having the quality conversations you need them to have?
- Customers: Where in your conversations do customers engage?
- Competitors: Where in your conversation are you losing and winning business from competitors?
- Products: Is there a disconnect between your products and the needs of your customers?
- Markets: Is there a difference in conversation effectiveness across your markets?
Conversation Target Values
The Conversation Hub delivers and measures value across four key areas.
- Efficiency – Time is made for the conversation
- Compliance – Every conversation is protected
- Customer Experience – Customers are actively listened to in every conversation
- Revenue – Every team member has sales and service savvy conversations
The Conversation Hub™ from Econiq adds color and value to conversation, transforms high-value complex customer conversations into color and converts color into real value at lightning speed.